Welcome to OYYXO (oyyxo.com). We are committed to delivering fresh, high-quality groceries and household essentials with complete transparency right to your doorstep.
1. Delivery Zones & Order Dispatch
- We fulfill orders across designated serviceable postal codes within our active operating areas.
- Orders are processed and dispatched according to standard daily delivery slots to guarantee product freshness.
2. Mandatory Open-Box Doorstep Verification
- Inspect Before Acceptance: OYYXO operates strictly on an Open-Box Delivery model. Upon arrival, our delivery personnel will unpack and present the goods for physical inspection at your doorstep.
- Customer Verification: Customers or their authorized representatives must inspect item physical condition, packaging integrity, quantity, and product expiry dates prior to taking delivery.
3. On-the-Spot Rejection & Final Handover Policy
- Instant Rejection: If any item is found damaged, leaked, expired, or incorrect, you must reject that specific item on the spot and return it immediately to the delivery executive.
- Partial Acceptance: You are entitled to keep the acceptable products from your order and return only the damaged or unacceptable items.
- Strict “No Returns After Handover” Rule: Once the order has been physically inspected, accepted (via delivery confirmation/OTP), and our delivery personnel has left your premises, the sale is deemed final and accepted in good order. No subsequent returns, replacements, or damage claims will be entertained thereafter.
4. Payment Settlements & Refund Timelines
- Cash on Delivery (COD): For COD orders, you only pay for the items you physically accept. The bill will be adjusted immediately at the doorstep; you are not liable for rejected items.
- Prepaid Orders (Online Payments): If you have prepaid online and reject an item on the spot, a refund for the exact value of the rejected item will be initiated immediately upon delivery status update. The refund amount will be credited back to your original source of payment within 5 to 7 working days, subject to standard banking clearance cycles.
5. Customer Availability & Delivery Attempts
- Accurate delivery information—including street address, landmarks, and an active phone number—is mandatory.
- Since our shipments include perishable items, someone must be present to inspect and receive the goods. If the customer is unreachable or unavailable, the order may be cancelled, and re-delivery charges may apply.
6. Contact & Support
- For questions regarding order progress, slot adjustments, or service areas, please reach out via our Contact Us page.